Presentation
Superior customer service is a competitive advantage. It creates word-of-mouth marketing and drives sales. This course will teach you how to use customer service as a weapon to attract more customers, retain them for life, and build your profits."
"Showing up for yourself is a part of service. How you look, feel, act, react, smile, dress and all the above is a part of service. Are you showing up for YOU?"
-Tonia Lewis
Agility To Learning
Discover how to attract more customers through superb customer service. When you provide outstanding customer service, it is incredible how many new business opportunities you can create for yourself. Customer service is often the difference between a customer returning or becoming a long-term client.
"Everyone has something they can share or teach you. The key is having the willingness and open mindset to receive the information. Is your EGO to big to accept help?"
-Tonia Lewis
DOES YOUR SERVICE SUCK?
CUSTOMER SERVICE PAYS THE BILLS!
Why You Should Invest In Customer Service
You have lost a lot of paying customers to your competitors due to poor customer service. The one secret they outsell you is customer relations. Care about your customers and you will be in business for a long, long time.
You might have the best product but if your customer service is sub par, then you're not in business. The smartest entrepreneurs invest in having the best customer service reputation and you should too.
What You Will Get:
- Strategies on how to attract more customers
- Strategies to get to know your customers better for increased profit potential
- Strategies on how to handle irate customers and manage the employees and customers
- Strategies on how to coach employees to give better service
- Breakdown of customer service at it's core
- Strategies on how to manage the employees and customers expectations
Bonus
In the bonus workbook , You will learn how to satisfy customers -without killing yourself: Give your customers the ultimate experience and make them say, "I wish every place was like this!" , without draining your energy or breaking the bank in the process with my 6 simple customer service strategies.
MEET THE COACH
I’m, Tonia Lewis, a proud mom of 5, devoted wife and business owner who has over 25 + years of background in corporate America in the financial industry as a training supervisor, coach and developer. Awarded multiple awards such as Supervisor of The Year, Best Of The Best Awards, Highest Territory Profit, and numerous other accolades and awards. My desire and objective is to not only share my knowledge but to empower others with the extensive knowledge I’ve gained over the course of these 25+ years. My mission is to help businesses enhance or tweak their skills to be more profitable and productive in business. I believe passions and service play a vital role in how leaders manage themselves and their talent, how they give customer service, the way in which teams work together and communicate effectively and how each person engage with others. Passions tend to get overlooked sometimes when developing talent or enhancing yourself because we tend to focus more on the skill and the experience while overlooking the passion that’s vitally needed for long term success. My focus is You!
